- Lauran Star
Employee Survey's
Employee Survey's
Your employees have some great insight on business and client satisfaction. All you have to do is ask them. Attached is a sample Employee Survey that focuses on their overall job satisfaction as well as client satisfaction.
Please take a few minutes to help me get to know you better. There are no right or wrong answers and ALL Information collected is CONFIDENTIAL.
Name: __________________________________________________________________________________
Job Title: _______________________________________________________________________________
Tenure: ________________________________________________________________________________
Job Description (please list all that you do): ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Are you currently happy with your employment? _____________Why? ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
What do you like most about your current position? ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
What do you like least?
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
What are 3 things you would change regarding your current position?
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Career Development:
What are your strengths (list 3-5)?
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
What are your areas of development (list 3-5)?
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Where is your current career development going? What are you currently doing to improve your skill sets? ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Where would you like to see your career/clinical development go? ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
What types of programs would you like to see implemented here at __________________________? ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Is there an area of interest at work where you are not currently focusing? What additionally would you like to take on? _____________________________________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
What is your next step at _______________________ – next role? _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
How can ___________________- help you reach your next advancement/ role/ development? What do you need? ________________________________________________________________________________________________________________ ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Client Satisfaction
Do you believe your client are satisfied with the work you do? ____________ Why? ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
What is currently being done to improve client satisfaction?
______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
What is currently being done to improve new clientcontact? ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
What is your overall role in client satisfaction? Retention and Recruitment of new client?
Client Satisfaction: _________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________
Client Retention:___________________________________________________________________________ ____________________________________________________________________________________________________________________________________________________________________________________
New Client Recruitment: ____________________________________________________________________ ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
What issues do you believe __________________ is facing when focusing on the client overall experience? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
How can ___________________ Improve client satisfaction? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Office Flow
Please rate the following:
Poor
Fair
Neutral
Good
Excellent
Office Communication
Office Conflict Management
Office Attitude
Assignment of Work Load
Team Leadership
Work Schedule
Client Flow – Slow time
How would you change any of the above that scored below Good? (This can be emailed to me or we can discuss at a later date) ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Are you incentivized in any way to go above and beyond (i.e. selling add on services or products, social media drives ECT.)? _______ If so what is incentivized and how? __________________________________________ ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Does the above work for you – does it motivate you? ______________________________________________
What changes do you believe would improve the work environment at_________________________? ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Anything else we should know? __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________